Who we are
This website (sybariatric.com) is operated by Suzhou Shenyun Medical Equipment Co., Ltd. ("Shenyun Medical", "we", "us"), No. 666 Yinzang Road, Linhu Town, Wuzhong District, Suzhou, Jiangsu, China. We are responsible for the personal data described in this policy.
Information you send us through the inquiry form
When you submit an inquiry we collect the details you enter: name, email address, and optionally phone number, company name, country, subject, product of interest and your message. We also record the page you sent it from, the time, and basic technical data such as IP address and browser type to prevent abuse.
We use this information only to answer your inquiry, prepare quotations, samples and documents, and follow up on a business relationship you asked for. The legal basis is your request and our legitimate interest in responding to business inquiries.
WhatsApp, email and phone
If you contact us by WhatsApp, email or phone, we receive your phone number or email address, your name as shown in that service and the content of your messages. WhatsApp is provided by WhatsApp LLC / Meta and their own privacy policy applies to that service. We use these conversations only to handle your request.
Cookies and analytics
The website uses a small number of cookies and local storage entries that are needed for it to work, for example to remember your language and to protect forms. We also collect anonymous usage statistics (pages viewed, referrer, country, device type) to understand how the site is used and to improve it. We do not sell personal data or use it for third-party advertising.
You can block or delete cookies in your browser settings. The site will still work, although some preferences may not be remembered.
Who can see your data
Your data is handled by our sales and customer service staff. We use service providers for website hosting, content delivery and email delivery, who process data on our behalf. We may share inquiry details with an authorised distributor in your region only when this is needed to serve your request, and we disclose data where required by law.
International transfers
We are based in China, so information you send us is processed in China and in the countries where our service providers operate. We take reasonable measures to protect it wherever it is processed.
How long we keep data
Inquiry and contact records are kept for as long as needed to handle the request and an ongoing business relationship, and in any case no longer than 3 years after our last contact, unless a longer period is required by law (for example for accounting or medical device traceability records). Anonymous statistics may be kept longer.
Your rights
You can ask us to access, correct or delete your personal data, to restrict or object to its use, or to stop receiving messages from us. Write to [email protected]. Depending on where you live, you may also have the right to complain to your local data protection authority.
Security
The website is served over HTTPS and access to inquiry data is limited to authorised staff. No method of transmission or storage is completely secure, but we work to protect your information.
Changes and contact
We may update this policy; the date below shows the latest version. Questions about privacy: [email protected].
Contact: [email protected]